Terms of Service

1. Introduction

Welcome to potbasehub. These Terms of Service govern your access to and use of www.potbasehub.com, which is owned and directly operated by Central Garden NY GmbH, and apply to all purchases made through this website. By placing an order, you agree to be bound by these Terms.

2. Products

potbasehub offers premium plant pot base products through this website. To ensure consistent quality control, we maintain direct inventory ownership. Product descriptions and strictly original photographs, or materials lawfully available for commercial use, are provided to assist customers in making informed purchasing decisions.

3. Orders

All orders are subject to manual and automated fraud-prevention reviews and formal acceptance after completion of the secure checkout process. If additional information is required to verify or complete an order securely, we may contact you using the email address provided during checkout.

4. Order Processing

Through our in-house fulfillment operations, orders are generally processed within 1–3 business days, excluding weekends and public holidays. Processing time begins immediately after successful payment verification and order confirmation.

5. Shipping and Delivery

potbasehub delivers to customers throughout Europe and the United States. Orders are normally transported using recognized carriers, including services provided by DHL, FedEx, and UPS Priority where available.

To provide absolute pricing transparency and prevent any unexpected costs at delivery, all international shipments are dispatched on a Delivered Duty Paid (DDP) basis. This means that all applicable import duties, VAT, and customs clearance fees are prepaid by us during the checkout process.

The estimated delivery time after dispatch is generally 4–8 business days. Delivery times are estimates and may vary according to destination, weather conditions, or other operational circumstances. During shipment, automatic tracking email notifications will be sent to the email address provided with your order when significant delivery milestones occur.

If delivery exceeds the normal shipping period, potbasehub will work directly with the carrier to investigate the shipment. Following the outcome of that investigation, an appropriate resolution will be offered, including either a replacement shipment or a full refund where justified.

6. Transfer of Risk

For customers protected by applicable European consumer legislation, including purchases made within the European Union, the risk of loss or damage to goods passes to the customer only when the goods have been delivered into the customer’s physical possession or that of a person identified by the customer to receive the delivery. Nothing in these Terms limits any mandatory rights provided by applicable consumer protection legislation.

7. Right of Withdrawal

Where applicable under EU and regional consumer law, consumers have the statutory right to withdraw from their purchase within 14 days after receiving the goods without giving a reason. To exercise this right, please contact us by email before the withdrawal period expires. Returned items should be sent back in an appropriate condition consistent with reasonable inspection by the customer. Refunds will be processed promptly after the returned goods have been received and assessed at our facility. This section does not affect any additional statutory rights available under applicable law.

8. Damaged or Defective Items

If an item arrives damaged or contains a manufacturing defect, please contact potbasehub by email as soon as reasonably possible after delivery. Please include:

• your order number;
• a brief description of the issue;
• clear photographs showing the condition of the item.

Where the information provided confirms that the item was received damaged or defective, potbasehub will provide either a prompt replacement or a refund, depending on the circumstances. For items confirmed as damaged or defective on arrival, return of the affected item is not required before a replacement or refund is arranged.

9. Refunds

Approved refunds will be securely issued using the original payment method utilized during checkout. The time required for the refunded amount to appear may vary according to the policies and processing procedures of the customer’s financial institution.

10. Customer Responsibilities

Customers are responsible for providing accurate contact, billing, and delivery information when placing an order to ensure secure payment processing and successful delivery. If delivery information requires correction after an order has been placed, please contact us promptly. Amendments may not be possible once an order has entered the dispatch process.

11. Governing Law

These Terms shall be interpreted in accordance with the applicable mandatory consumer protection laws of the customer’s place of residence where required by law and, where not inconsistent with such mandatory provisions, the laws applicable to the commercial operation of Central Garden NY GmbH in Germany.

12. Changes to These Terms

These Terms of Service may be updated from time to time to reflect legal, operational, or business changes. The latest legally binding version will be published on this website together with its effective date.

13. Contact Information

Central Garden NY GmbH

Cargo City Süd Gebäude 639 C 60549 Frankfurt Germany

Website: www.potbasehub.com

Email: potted@potbasehub.com

Telephone: +49 69247453230